TOTAL QUALITY MANAGEMENT & PEC

Lesson Plan
Name of Faculty : Sh.Dharmender
Discipline : B.TECH (ME)
Semester : 5TH
Subject  & Subject Code : TOTAL QUALITY MANAGEMENT & PEC-ME-423
Lesson Plan Duration : 15 Weeks (from July, 2019 to November, 2019)
Work Load (Lecture/ Tutorial ) per week (in hours) : Lecure-03
Week	Theory
	Lecture Day	Topic
1ST	1	Introduction, need for quality,
	2	evolution of quality
	3	Definitions of quality
2ND	1	Basic concepts of TQM
	2	TQM framework
	3	contributions of Deming
3RD	1	Juran and Crosby. Barriers to TQM
	2	Quality statements, customer focus
	3	customer orientation & satisfaction, customer complaints
4TH	1	customer retention; costs to quality.
	2	TQM principles
	3	leadership
5TH	1	strategic quality planning
	2	Quality councils- employee involvement
	3	motivation; Empowerment
6TH	1	Team and Teamwork; Quality circles
	2	recognition and reward
	3	performance appraisal
7TH	1	Continuous process improvement
	2	PDCE cycle
	3	5S, Kaizen
8TH	1	Supplier partnership, Partnering
	2	Supplier rating & selection
	3	The seven traditional tools of quality
9TH	1	New management tools
	2	Six sigma- concepts, methodology
	3	applications to manufacturing-Six sigma
10TH	1	service sector including IT
	2	Bench marking process
	3	FMEA- stages, types
11TH	1	TQM tools and techniques
	2	control charts, process capability
	3	concepts of six sigma
12TH	1	Quality Function Development (QFD)
	2	Taguchi quality loss function; TPM- concepts
	3	improvement needs, performance measures
13TH	1	Quality systems
	2	need for ISO 9000
	3	ISO 9001-9008
14TH	1	Quality system- elements
	2	Documentation,; Quality auditing
	3	QS 9000, ISO 14000- concepts
15TH	1	requirements and benefits-QS 9000, ISO 14000
	2	TQM implementation in manufacturing
	3	TQM implementation in manufacturing-Service sectors